Delivery
Terms & Conditions
Brace yourself. The long and boring but mandatory info is coming…
The owner of the online store www.punintentions.com (hereinafter referred to as the online store) is Pun Intentions OÜ (registry code 14252248), located at Kuremarja tee 14-1, Pärnamäe village, Viimsi, 74020, Harju county.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
We accept payment in euros and through Make Commerce platform which include the following Estonian banklinks (Swedbank, SEB, Danske Bank, Coop Bank, LHV, Luminor) and Visa/MasterCard payments.
E-shop will send newsletters, offers and discount codes to e-mail address provided by the purchaser only when client has clearly indicated that they wish to receive a newsletter. In order to use the discount code purchaser must insert the code in the field indicated in the shopping cart.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Your package will be sent out within 3 business days after the payment is received. If possible – we will ship on the same day – as no one likes to wait!
Delivery time to anywhere in Estonia is normally whitin 7 business days, to other destinations in Europe about 14 days. Sometimes the delivery can take longer than the estimated time. We have the right to ship goods in up to 45 calendar days in exceptional cases. Feel free to contact us at anytime if you haven’t received your package after a while.
Within Estonia we use Itella SmartPOST or Omniva parcel termnals. Shipping fee of 3€ will be added on top or the order and paid by the client if not specified any different. Shipping to anywhere in Estonia is free if you order at least 50€ worth.
To outside Estonia we ship as registered mail with a tracking number. Shipping fee of 12€ will be added on top or the order and paid by the client if not specified any different. Shipping is free on orders over 100€.
Please take into account that to further destinations the delivery time may be longer. We promise to do our best and get your parcel shipped ASAP. If you are unsure if we deliver to your country – please get in touch and we will figure out a way to get your parcel delivered.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal. To receive the form: declaration of withdrawal write to the e-mail address hello@punintentions.com and send it back within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store’s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing hello@punintentions.com or calling +372 56655051.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form thatenables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to hello@punintentions.com or submitted by calling +372 56655051.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.